• artificial intelligence has learned how to learn
• world is dividing between AI & EQ (head vs. heart)
• EQ: identify own emotions, gauge others, adjust to come to common ground - it makes commerce tick
• “We suck at being robots”
• if our value proposition (job/business) can be reduced to an algorithm then it will face challenges
• 2 business models - Product-based: - we have a product and let’s find a market
• goes wide
• share of market (loves AI and technology)
• Client-based: - aligning around shared story and needs connecting with a tribe
• goes deep
• loves EQ
• Going between the 2 business models is where business’ die
• Laws of successful EQ companies - law 1: total authenticity - fear gets in the way
• need to know your values and world view
• have confidence and faith that a market exists for you
• law 2: radical empathy - love and care about their clients
• watch out for focusing on ourselves (imposter syndrome, future, past, and not being Here)
• remember your mission and truly bear witness to the other human being (truly listen)
• law 3: humbly irreverent - be irreverent to the rules and the laws that get in the way of doing the right thing
• respect the client and solve problems in order to serve them
• watch out for paying too much attention to the competition
• Let’s go ahead and be empathetic to each person around us
• break any rule that keeps us from serving people
• “Whatever is coming, we don’t know, it will be our humanity that saves us”

Categories: Learning · Tags: tedxmac2017 · Originally published on stephen.braunius.org